Refund policy

 

30-Day Return Policy
We accept returns within 30 days of delivery, but only under specific conditions.

Change of Mind
Please note, we do not accept returns or offer refunds for change-of-mind purchases.
We encourage you to double-check your sizing, order details, and shipping information before placing your order.

Damaged, Faulty, or Incorrect Items
If there is an issue with your item—such as damage, defects, or receiving the wrong product—you are entitled to a refund or replacement under Australian Consumer Law.

To start a return for a defective item, please contact us within 30 days of delivery at info.ybxco@gmail.com and include:

  • A description of the issue
  • Clear photos of the fault or damage
  • Proof of purchase

We’ll review your case and let you know the next steps.

Return Conditions
To be eligible for a return, items must be returned in their original condition (unworn, unwashed, and with all tags intact).
Evidence of purchase is required for all returns.

Contact Us
If you have any questions or concerns about your order or returns and refunds, please contact us at:
Ybx Co
Email: info.ybxco@gmail.com